About Webreep
Webreep is a website Customer feedback tool that enables you to compare the quality of key website elements to industry benchmarks. The tool lets you know which parts of your website are causing dissatisfaction, which parts you need to improve, and how you compare on each website quality element to other websites in the same business category.
Webreep can be configured to display a Give Feedback button on your website, or display a modal popup invitation. It can further be configured to ask for feedback during browsing, or when the visitor is finished browsing and leaves the site.
The problem Webreep solves is not knowing why your customers are dissatisfied. Less than 5% of dissatisfied customers speak-up when they are dissatisfied, they simply tell a few friends about their experience then defect to a competitor. But if you ask customers about their experience, 95% of them will be honest and tell you if something is bugging them, and better yet what you can do to improve. Customers want you to treat them better, and they are very grateful when you ask them how. Webreep simply asks website visitors about their experience on your website, and shows you which elements you should improve to increase satisfaction
Webreep is based on academic research known as ‘The Webreep Model.’ Basically the Webreep Model is a collection of interrelated elements of website quality that are known to directly influence satisfaction, loyalty, and likelihood of referral. You can use the default questions that measure these elements, or configure your own questions, or use some sort of combination. Webreep also has an open ended question so visitors can type their comments under given categories. The dashboard has a fully functioning email system to manage open ended feedback.
See More : Webreep on Livejournal
Webreep is a website Customer feedback tool that enables you to compare the quality of key website elements to industry benchmarks. The tool lets you know which parts of your website are causing dissatisfaction, which parts you need to improve, and how you compare on each website quality element to other websites in the same business category.
Webreep can be configured to display a Give Feedback button on your website, or display a modal popup invitation. It can further be configured to ask for feedback during browsing, or when the visitor is finished browsing and leaves the site.
The problem Webreep solves is not knowing why your customers are dissatisfied. Less than 5% of dissatisfied customers speak-up when they are dissatisfied, they simply tell a few friends about their experience then defect to a competitor. But if you ask customers about their experience, 95% of them will be honest and tell you if something is bugging them, and better yet what you can do to improve. Customers want you to treat them better, and they are very grateful when you ask them how. Webreep simply asks website visitors about their experience on your website, and shows you which elements you should improve to increase satisfaction
Webreep is based on academic research known as ‘The Webreep Model.’ Basically the Webreep Model is a collection of interrelated elements of website quality that are known to directly influence satisfaction, loyalty, and likelihood of referral. You can use the default questions that measure these elements, or configure your own questions, or use some sort of combination. Webreep also has an open ended question so visitors can type their comments under given categories. The dashboard has a fully functioning email system to manage open ended feedback.
See More : Webreep on Livejournal
